Tai Calon is a housing association based in Blaenau Gwent in Wales. The organisation had set a clear ambition to radically improve customer satisfaction and wanted to ensure that its data infrastructure would support this ambition.
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Our data analysis for emh Group created a baseline for positive change. We analysed and quality reviewed their equality, diversity and inclusion (EDI) data, defined requirements for future data collection, and explored pay gaps in relation to EDI staff.
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We supported a housing association to understand where they are with data, where they want to be and how to get there.
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We analysed hundreds of anonymised tenant records to create profiles of customer groups to help United Welsh Housing staff understand their customers better and improve the services they deliver.
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